Dynamics 365 Implementation
Lead Business Analyst & Technical Business Analyst
DXC Technology
Description
The Dynamics 365 Implementation was a large-scale ERP overhaul, aimed at replacing legacy systems like Sage and SAP with Dynamics 365 Finance and Operations. Initially budgeted at £1.5 million, the project was completed for £1.2 million through effective resource allocation and reduced timelines. Key activities included evaluating multiple ERP solutions, mapping and improving existing business processes, and implementing Lean Six Sigma and Kaizen methodologies. The project reduced operational inefficiencies, delivered ROI through a cost-benefit analysis, and employed Agile practices to ensure flexibility and responsiveness to evolving business needs. The ERP system’s scalability allowed the expansion of operations from 30 to 150 employees while improving process efficiency by 30%.Scope
Enterprise-wide ERP implementation, impacting all departments and expanding operations from 30 to 150 employees, with a project cost of £1.2 million (completed £300,000 under budget).Responsibilities
Led a detailed evaluation of ERP solutions including Dynamics 365, Salesforce, SAP, and Sage, considering system features, scalability, and alignment with business needs, which led to the selection of Dynamics 365.
Organised and facilitated over 30+ stakeholder and customer meetings to gather requirements, identify customer needs, and ensure the ERP system met cross-departmental demands across HR, finance, supply chain, and operations.
Mapped and analyzed 50+ business processes using BPMN to identify inefficiencies and issue areas within the value stream. These efforts resulted in a 25% reduction in bottlenecks and workflow delays.
Utilized Lean Six Sigma to streamline key processes, removing inefficiencies and improving overall process flow, leading to a 30% boost in operational efficiency. This also reduced the project timeline by 6 months, delivering the project ahead of schedule.
Applied Kaizen for quick wins, focusing on immediate improvements to critical areas, boosting early-stage project value and stakeholder confidence.
Conducted a cost-benefit analysis and ROI assessment for the Dynamics 365 implementation, ultimately reducing the project cost from £1.5 million to £1.2 million by optimising resource allocation and decreasing project duration by 6 months.
Developed Power BI reports to track project milestones, progress, and resource utilisation, which improved decision-making by 25%. These reports provided transparency for senior stakeholders and improved project management.
Supported the expansion of operations from 30 to 150 employees by adapting the system for scalability and enabling seamless onboarding processes through Dynamics 365.
Identified key issue areas through business analysis, such as manual workflows and data silos, and proposed solutions within Dynamics 365 to automate processes, reducing manual errors by 20%.
Implemented Agile methodologies, including daily stand-ups and sprint reviews, to ensure continuous improvement, timely feedback, and adaptive planning throughout the implementation.
Managed risk assessment, mitigation strategies, and project resource reallocation to ensure timely delivery within budget, reducing overall costs by £300,000.
