Crafted a compelling business case and conducted a detailed cost-benefit analysis, outlining the project's strategic and financial viability. This analysis provided a clear framework for executive decision-making, ensuring alignment with the organisation’s long-term objectives.
Mapped out 60+ processes across HR, Finance, Warehousing, and Logistics, documenting over 600+ user stories and specific business requirements. These comprehensive mappings led to a more structured and strategic approach to systems transformation.
Conducted an in-depth comparative analysis of Dynamics 365 against Sage, SAP, and Salesforce, culminating in the strategic selection of Dynamics 365 Finance and Operations. The decision was based on a combination of feature richness, cost-effectiveness, and alignment with long-term business needs.
Established myself as a subject matter expert on Dynamics 365, overseeing the coordination of feature backlogs and prioritising requirements using the MoSCoW Matrix, which streamlined the implementation process and ensured timely delivery of key features.
Led multiple coaching sessions for team members, emphasizing the benefits and operational use of Dynamics 365. Additionally, worked closely with third-party vendors to ensure all requirements were met, aligning training and testing efforts with the overall project strategy.
Managed collaboration with 30+ stakeholders, including Senior Management, driving a 30% increase in staff engagement and fostering a culture of continuous improvement and innovation within the organisation. This led to better stakeholder alignment and more effective project outcomes.
Directed a team of 4 individuals through critical transformation projects, ensuring successful execution of key strategic initiatives that streamlined operations and mitigated potential business risks.
Led 5 high-impact strategic initiatives from ideation through execution, introducing process improvements that mitigated risks, reduced costs, and significantly streamlined operations across the business.
Leveraged Power BI to develop 15+ custom reports for both public and private sector clients, improving operational insight by 25%. These reports facilitated a 20% improvement in decision-making clarity for senior stakeholders, enabling more data-driven strategic decisions.
Achieved a 30% increase in data-driven insights through the implementation of advanced reporting and dashboards in Power BI, directly enhancing the success of projects and improving the organisation’s overall strategic decision-making capabilities.
Implemented internal communication strategies that led to a 25% increase in employee engagement and a 30% improvement in the efficiency of cross-business information sharing, fostering better collaboration and knowledge transfer across departments.
Managed and facilitated business process modelling sessions, analysing and streamlining over 20+ key processes across departments (HR, Finance, Warehousing, and Logistics). This resulted in a 30% reduction in process inefficiencies and the identification of critical areas for improvement, driving operational excellence.